HealthcareVoice AI

Multi-location clinic reduces missed calls by 98%

A 12-location orthopedic practice deployed MeldIQ voice agents to handle patient scheduling, reducing wait times from 4+ minutes to under 8 seconds while maintaining HIPAA compliance.

8-week deployment

15,000+ calls/month

12 locations

RESULTS

Call Answer Rate

98%

67%+31%

Avg. Wait Time

8 sec

4.2 min-98%

Booking Conversion

71%

42%+29%

After-Hours Coverage

100%

0%24/7

The Challenge

✕
67% of calls going to voicemail during peak hours
✕
Staff spending 4+ hours/day on phone scheduling
✕
After-hours calls resulting in lost patients
✕
Manual rescheduling creating no-show issues

The Solution

AI voice agent answers 100% of calls in <3 seconds
Bi-directional Athenahealth sync for real-time availability
24/7 coverage including holidays and weekends
Automated appointment reminders reducing no-shows by 34%

Implementation Timeline

Week 1-2

Readiness Sprint

Workflow mapping, KPI baselines, ROI model, pilot scope definition

Week 3-4

Voice Agent Build

Athenahealth integration, scheduling logic, HIPAA compliance setup

Week 5-6

Pilot Launch

Shadow mode testing, QA validation, gradual traffic ramp

Week 7-8

Production

Full deployment, telemetry live, acceptance gates passed

“We went from missing a third of our calls to answering every single one. The ROI was clear within the first month.”

Practice Administrator

Multi-location Orthopedic Group

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